Refund & Returns Policy
We are dedicated to ensuring a pristine shopping experience. If you are not completely satisfied with your selection, our direct support framework is built to assist you seamlessly.
Overview
Our refund and returns policy remains active for 7 days from the official day of delivery. Once 7 days have elapsed since delivery, we cannot offer a refund or an exchange.
To qualify for an eligible return, your item must be entirely unused, clean, and in the exact condition that it arrived. It must retain all original product packaging, tags, labels, and intact barcodes.
A valid receipt or official proof of purchase is required to initialize and process your request.
Return Policy
- Each distinct order is eligible for a one-time return request processing.
- All return requests must be initialized within 7 days of verified delivery.
- Products must remain completely unwashed, unworn, and unaltered.
- Original packaging, product barcodes, and brand tags must remain safely attached.
- Customers must state the explicit reason for return and provide clear product images.
- Our distribution network manages courier return pickup once validated.
- For self-shipped returns, utilizing a reliable, trackable courier service is recommended.
- Exchange shipments are prioritized and delivered within 5–7 business days.
Refund Terms & Conditions
Refund Processing Timeline
Once your returned item arrives at our facility and clears standard inspection, your transaction refund process will be executed within 24 hours.
Following execution, the credit balance typically requires 7–10 working days to post onto your statement source, depending on your bank's native timeline structures.